Privacy notice

Summary

  • We keep to a minimum the information we hold about you
  • We use your data to provide our services to you, respond to your enquiries, manage our relationship with you, meet our legal obligations, and improve our website
  • We delete your data when it is no longer needed for these things
  • Generally, we do not give your information to third parties, but there are some exceptions
  • You have lots of privacy rights
  • We take security seriously
  • We record calls
  • We do not use cookies on our website
  • We are happy to answer your questions about any of this

This page was last updated on 22nd September 2019

📄 Want more detail?

To see more about how we use your personal data, read the notice or notices which apply best to your relationship with us:

🎤 Call recording

We record our calls, as we find that it can be useful to listen again to conversations, particularly the more technical ones, to help understand what we have been told. By being able to do this automatically, we save you having to repeat yourself. That way, we can hopefully ask more relevant and useful questions.

Calls are recorded and stored on our own systems.

We delete each recording as soon as we have decided that we will no longer need to listen to it again. In most cases, this is immediately after the call takes place.

Occasionally — for example, a call with an insurance provider, or with a party who is not a client — we may retain a recording, as evidence that a particular conversation took place, or of what was said.

If we have a phone call relating to a client's matter where the client is not present, we may share the call recording with that client by their preferred communications mechanism (which may include unencrypted email).

Here's our legitimate interests assessment for our call recording.

Hire decoded.legal now!

We offer a range of communications options. Many of these are encrypted, and some offer end-to-end encryption. Please use the method which best suits your needs.

email  Email

Please contact us via email:

contact@decoded.legal

Please encrypt it end-to-end, if you can. Here is our PGP/GPG key. You can also find our keys on keys.openpgp.org, and via Web Key Directory.

phone Prefer to talk?

Drop us an email telling us a bit about you and what help you need. If we're likely to be a good fit for you, we're more than happy to take it from there by audio or video.

We offer both unencrypted and encrypted audio/video calls.

We record "normal" phone calls.

We'll never spam you or sell your information. Ever. More info here.

Authorised Law Firm badge

View our Authorised Law Firm digital badge here. The badge is hosted by a third party (which purports to act as a processor of the Solicitors Regulation Authority). They used to load Google Analytics automatically, but the SRA has said that it is not going to do so "at the moment". As we cannot be sure when they might start to use it again, we suggest that you only view our badge if you are willing to send your IP address to the third party, and Google (to load a jQuery resource), and potentially for them to run Google Analytics JavaScript on your device. Here is the third party's privacy notice.

Other bits

decoded.legal is:

  • authorised and regulated by the Solicitors Regulation Authority (626329)
  • subject to the SRA's code of conduct
  • a company registered in England and Wales (9856909) with a registered office address of Farthings, Stable Court, Love Lane, Newbury, Berkshire, RG14 2DT
  • registered as a data controller with the Information Commissioner's Office (ZA152364)
  • registered for VAT in England and Wales (229 6427 86)