This page was last updated on 22nd September 2019
To see more about how we use your personal data, read the notice or notices which apply best to your relationship with us:
We record our calls, as we find that it can be useful to listen again to conversations, particularly the more technical ones, to help understand what we have been told. By being able to do this automatically, we save you having to repeat yourself. That way, we can hopefully ask more relevant and useful questions.
Calls are recorded and stored on our own systems.
We delete each recording as soon as we have decided that we will no longer need to listen to it again. In most cases, this is immediately after the call takes place.
Occasionally — for example, a call with an insurance provider, or with a party who is not a client — we may retain a recording, as evidence that a particular conversation took place, or of what was said.
If we have a phone call relating to a client's matter where the client is not present, we may share the call recording with that client by their preferred communications mechanism (which may include unencrypted email).
Here's our legitimate interests assessment for our call recording.
Please contact us via email:
Please encrypt it end-to-end, if you can. Here is our PGP/GPG key. You can also find our keys on keys.openpgp.org, and via Web Key Directory.
Drop us an email telling us a bit about you and what help you need. If we're likely to be a good fit for you, we're more than happy to take it from there by audio or video call.
We offer "normal" phone calls, unencrypted SIP, and encrypted audio/video call.
We record calls.
We'll never spam you or sell your information. Ever. More info here.
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