We hope you'll never need this...
If our service does not meet your expectations, you have a right to complain. We have never had a complaint, but we are required to give this information by our regulator.
Our aim is to provide an outstanding legal service. If this is not the case, please tell us: we will listen, treat what you say seriously and put it right.
We hope that we can resolve any complaint to your complete satisfaction informally with the lawyer handling your matter. However, if you feel that we have not done so, please follow the formal complaints procedure below.
Our complaints procedure is very simple: if you complain about the legal service which we have provided, Neil will handle your complaint promptly, fairly, openly and effectively. This is what will happen:
If you are not happy with our handling of your complaint, you can ask the Legal Ombudsman to consider your complaint.
You can ask the Legal Ombudsman to look at your complaint if it meets both of the conditions below:
The Legal Ombudsman may be reached as follows:
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Please contact us via email:
Please encrypt it end-to-end, if you can. Here is our PGP/GPG key. You can also find our keys on keys.openpgp.org, and via Web Key Directory.
Drop us an email telling us a bit about you and what help you need. If we're likely to be a good fit for you, we're more than happy to take it from there by audio or video call.
We offer "normal" phone calls, unencrypted SIP, and encrypted audio/video call.
We record calls.
We'll never spam you or sell your information. Ever. More info here.
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