Broadband installation charges: do I have to refund a consumer for these?

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1 Do you provide Internet access services to consumers? Are you worried about consumers asking you to provide the service before the end of the statutory cancellation period, only to then cancel, Read more

ISPs, outages, and (automatic?) compensation

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This is probably one of the geekier posts on the blog... I'm writing it because of the rather well-publicised Virgin Media outages earlier this week, which were promptly followed by some customers Read more