Privacy policy or privacy notice?

- Posted in data protection by
1 Occasionally I get asked "should I have a privacy policy or a privacy notice?". And the answer is usually "both". If you're not sure what the difference is, or whether you've got the right things Read more

Goodwill hunting

- Posted in business by
1 The Court of Appeal has published its decision on the meaning of "goodwill" in a contract. Even if you don't use the term "goodwill" in your contracts, this is a useful decision for anyone who Read more

Broadband installation charges: do I have to refund a consumer for these?

- Posted in connectivity by
1 Do you provide Internet access services to consumers? Are you worried about consumers asking you to provide the service before the end of the statutory cancellation period, only to then cancel, Read more